Gering Valley Plumbing celebrates 32 years serving customers
On Aug. 1, Gering Valley Plumbing will have a good time 32 years in a commercial enterprise in addition to transition faraway from the franchise Benjamin Franklin.
Owner Bill Schlaepfer started the business alongside Lee Buffington in 1987, although Schlaepfer has been within the plumbing industry in view that 1975.
Before becoming an entrepreneur, Schlaepfer worked long hours earlier than the economic system disintegrates, leaving himself and Buffington without jobs. His uncle labored for a plumbing agency, and after inquiring approximately the hours, Schlaepfer determined to accept the placement, which he enjoyed.
“It’s a pleasure of solving someone’s hassle and seeing them glad approximately it,” he said. “That’s what keeps me going because that’s my non-public satisfaction.”
Schlaepfer and Buffington started GVP in a rented constructing, positioned at 927 O St., where the old hearth branch and metropolis water branch have been as soon as located. Then in 1991, they moved to 1100 Tenth St.
When he started his plumbing career, he began work in new creation before transferring to the provider. As he interacted with customers, Schlaepfer said, “I wanted people to know that once I got here out to paintings on something, if I didn’t recognize what changed into incorrect, I turned into going to determine it out and fix it.”
His feeling of satisfaction in assisting someone solves trouble nonetheless evokes Schlaepfer to perform a circle of a relatives-owned commercial enterprise with compassion for the clients’ wishes.
While he loved interacting along with his clients and personnel, Schlaepfer located how the pressure of his process impacted his fitness.
“I had a coronary heart attack in 2001, and I discovered that it’s nevertheless a process and not to be harassed approximately it because the strain isn’t right for you. I discovered that the difficult way.”
Four years later, Schlaepfer’s business companion Buffington died from cancer.
“I changed into devastated because we supported every different and made a good crew. We continually were given alongside, and there have usually been first-rate instances.”
Following that loss, Schlaepfer changed into no longer sure the path he desired to take his commercial enterprise, so he determined to paintings with the Benjamin Franklin franchise.
“It helped me in my route,” he said. “It changed into hard to remember going on. I discovered the way to do business and the way to continue to exist as a one-person proprietor. It’s not a smooth thing to do and make it successful.”
He added, “One of the motives the franchise become pleasant is they had all the guidelines and tactics in a region due to the fact they had finished it hundreds of lots of instances, so why trade it.”
Buffington’s role centered at the bidding for new creation websites and with the drop in creation because the recession hit in 2005, Schlaepfer said Benjamin Franklin shifted the business recognition to service.
“There’s a distinction between doing service and the proper way of doing a carrier. You continually need some thing that you are feeling such as you’re buying it. Not that it’s being bought to you. You need it to experience like ‘I picked that out, and that is what I want’ and that’s our attention to ensuring human beings have a preference.”
Since his associate’s passing, Schlaepfer continues to increase GVP.
When GVP moved to Tenth Street, the north aspect of the building housed the sheet metal; now, the enterprise has a 6,000 square foot store throughout the street to house the sheet metal, permitting an addition for workplaces for the employees.
While the franchise helped GVP keep the level of provider across the personnel, on Aug. 1 they may break free Benjamin Franklin. However Schlaepfer stated there might be no loss in provider nor first-rate.
“We are in reality going to head back to Gering Valley Plumbing and going to be dropping out of the franchises,” he said. “Our way of doing commercial enterprise, our provider to our clients, our guarantees and warranties are nonetheless there.”
Along with that customer service consistency, Schlaepfer stated they are still devoted to presenting their customers with options. Over each door in GVP, there is a sign that reads “I Will,” which reminds personnel to offer options to the purchaser, in preference to selling merchandise to them.
“That’s a part of the manner of purchasing and promoting,” he said. “We break out from the selling by announcing we can offer alternatives due to the fact in case you provide the alternatives then the purchaser receives to pick out what he wants to do.”
Schlaepfer said he enjoys being part of the Gering network and interacting with people. Through the enterprise’ interacting with customers, Schlaepfer said hopes they understand “we’re right here to help you. We need you to be a part of the own family.”
From plumbing restore, HVAC, geothermal gadgets, small business business and duct paintings, the workforce at GVP are dedicated to providing their customers nice provider. When customers revel in a lack in their provider, Schlaepfer stated he uses the customer’s net promoter rating to educate his personnel. Trainings are critical to him and the personnel take part in at the least one every week, in order to improve their competencies and services within the destiny.
The crew at GCP is dedicated to giving their clients a great experience using their offerings as Schlaepfer maintains those family-owned commercial enterprise traditions for the subsequent technology.